Frequently Asked Questions

Haberdashery Shop

If you don’t yet have an account with Creative Notions, simply register by completing the new customers sign-up process.

You will find it by clicking on Login / Register at the top of every page.

Yes! You’ll notice we don’t have a little green padlock next to our url as with banks. The reason is because we make use of a third party, called Payfast to handle our transactions.

Once you’ve selected your products and checked out, you’ll be taken to Payfast to make payment. After payment, you’ll be directed straight back to our site – no mess, no fuss!

All transactions between the customer and Creative Notions, as well as between Creative Notions and Payfast, are always protected and safeguarded by utilising secure technology standards (SSL/HTTPS).

Your credit card number and personal information is protected by Payfast and will not be forwarded to a third party. Credit card numbers are never stored by Creative Notions. For more information, visit Payfast.

PayFast is committed to keeping you and your information secure and have a multitude of checks in place to protect both buyers and sellers from fraudulent transactions.

  • Payfast uses Extended Validation SSL with 256-bit encryption. Only two of the four major South African banks use this, the highest, level of encryption currently available.
  • 3D Secure is in place for all credit card transactions over R1000.
  • All sensitive info is encrypted within their own database.
  • Payfast runs penetration testing on their system on a weekly basis to look for vulnerabilities. They are only required to do it once every three months, but they run it every week.
  • Payfast’s entire site, blog and help site are served off secure servers, making it harder to perpetrate phishing attacks.

Payfast also has a monitoring system that does, among other things: GEO IP tracking, velocity testing, BIN/IIN validation and checks against online databases.

We use Payfast as payment processor. By using this payment entity, you can pay using your:

  • Visa or MasterCard credit or debit card,
  • EFT, and
  • Bitcoins

as payment options. For more information, please see our terms and conditions.

General

Our services extend to the following locations:

  • Clothing Industry Machines
    South Africa, neighbouring countries, as well as the rest of Africa. Regrettably we do not offer service beyond the African continent.
  • Haberdashery Shop
    South Africa and neighbouring countries ONLY (Botswana, Lesotho, Mozambique, Namibia, Swaziland and Zimbabwe).

*** NOTICE: Our PRETORIA branch will be closed from 12:00 today for our year-end function. We'll be open again on Monday, 18 December at 08:00.
Should you have any urgent enquiries, please phone our Hermanus branch at 028 312 2182. HAPPY HOLIDAYS!*** Dismiss